Verbal Judo Essentials
De-Escalation Education
Verbal Judo Essentials
This one-hour course is a great primer on Verbal Judo de-escalation training or a refresher for those who have taken Verbal Judo training in the past. It covers practical and easy to learn verbal de-escalation techniques and strategies developed by Dr. George J. Thompson, the creator of Verbal Judo. This training is essential for anyone interested in minimizing conflict at work, in the community, or at home.
Topics Covered:
- De-escalation defined
- Traits of a professional
- The goal of professionalism
- The Five Universal Truths
- Deflectors
- How to handle verbal abuse = the most prevalent form of abuse
- Natural language
- Studied response
- Reasons to use deflectors
- Our identity is to be a Contact Professional
- Tone of voice = attitude
- Five Step Intervention Model
- Correlation of Five Step Intervention Model and the Five Universal Truths
- Summary- Respect, Deflect and Resolve
The course includes a simple six question comprehension test. Once the student has finished the course, an official Verbal Judo certificate of completion is issued for the participant to download.
Visit VerbalJudo.com for more Training and De-Escalation Education Information and Services.